K-mart Rwanda

Refund Policy

Refund Policy


At K-Mart Rwanda, we want you to be completely satisfied with your purchase. Our refund policy is designed to be transparent and fair.


1. General Return Policy

Our return policy is valid for 7 calendar days from the date your order is delivered. If 7 days have passed since your delivery, we can unfortunately no longer offer you a refund or exchange.


2. Eligibility for a Return

To be eligible for a return, your item must meet the following criteria:

  • It must be unopened and unused.
  • It must be in its original packaging, with all seals intact.
  • It must be in the same condition that you received it.

For hygiene and safety reasons, we cannot accept returns on opened or used products. Items sold on clearance or marked as "Final Sale" are not eligible for a return.


3. How to Initiate a Return

  1. Contact Us: To start a return, please email our customer service team at kmartrwanda@gmail.com within the 7-day period. Please include your order number and the reason for your return.
  2. Await Authorization: Do not send your product back until you have received authorization and return instructions from our team.
  3. Ship the Product: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. We recommend using a trackable shipping service.


4. Damaged or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, please follow these steps:

  1. Contact us within 48 hours of receiving the delivery at kmartrwanda@gmail.com.
  2. Provide your order number and clear photographic evidence of the damaged or incorrect item and its packaging.
  3. Upon verification, we will arrange for a replacement to be sent to you or issue a full refund. We will cover the return shipping costs for damaged or incorrect items.


5. Refund Processing

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and whether your refund has been approved or rejected.

If your return is approved, your refund will be processed, and a credit will be automatically applied to your original method of payment within 5-10 business days.