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Frequently Asked Questions
Are products 100% authentic?
Yes! We source directly from Korean manufacturers and authorized distributors. Every product comes with authenticity guarantee.
How fast is delivery?
24–48 hours in Kigali, 2–4 business days across Rwanda. Free delivery on orders above 30,000 RWF.
Can I return a product?
Yes, we offer a 7-day return policy for unopened products in original packaging. Contact us within 7 days of delivery.
Do you ship internationally?
Currently we deliver within Rwanda only. International shipping is coming soon!