K-mart Rwanda

Privacy Policy

Privacy Policy for K-Mart Rwanda


Last Updated: August 4, 2025


1. Introduction

Welcome to K-Mart Rwanda (“we”, “us”, “our”). We are committed to protecting the privacy and security of our customers' personal information. This Privacy Policy describes how we collect, use, process, and disclose your information, including personal data, in conjunction with your access to and use of our website www.k-martrwanda.com (the “Website”).

This policy is prepared in compliance with the laws of the Republic of Rwanda, including Law No. 058/2021 of 13/10/2021 relating to the Protection of Personal Data and Privacy (the “Data Protection Law”).


2. Data Controller

K-Mart Rwanda is the data controller responsible for your personal data. If you have any questions about this policy or our privacy practices, please contact us at:

  • Business Name: K-Mart Rwanda
  • Email: kmartrwanda@gmail.com
  • Phone: +250 782 892 433
  • Address: KG 11 Ave, IKAZE HOUSE (Kisimenti),F5- 506 Kigali - RWANDA


3. What Information We Collect

We collect personal data to provide and improve our services. The types of personal data we may collect include:

  • Information You Provide to Us:
  • Identity and Contact Data: Your first and last name, phone number, email address, and shipping address when you place an order or create an account.
  • Transaction Data: Details about products you have purchased and payments made.
  • Information We Collect Automatically:
  • Technical Data: Your Internet Protocol (IP) address, browser type and version, time zone setting and location, operating system, and other technology on the devices you use to access this website.
  • Usage Data: Information about how you use our website, products, and services.
  • Payment Information:
  • When you make a purchase, your payment is processed by a third-party payment processor (e.g., MTN Mobile Money, Airtel Money, or a card payment gateway). We do not collect or store your full payment card details. We only receive transaction confirmations.


4. How We Use Your Information

We use the information we collect for the following purposes:

  • To Fulfill Our Contract with You:
  • To process and deliver your orders.
  • To manage payments, fees, and charges.
  • To send you order and shipping confirmations.
  • For Our Legitimate Business Interests:
  • To provide customer support and respond to your inquiries.
  • To improve our website, products, and services.
  • To prevent fraud and ensure the security of our website.
  • With Your Explicit Consent:
  • To send you marketing communications and promotional offers via email or other channels. You can withdraw your consent at any time by unsubscribing.


5. Data Sharing and Third Parties

We do not sell, trade, or rent your personal data to others. We may share your data with trusted third-party service providers only when necessary to provide our services, including:

  • Delivery and Courier Partners: To deliver your orders.
  • Payment Processors: To securely process your payments.
  • IT and Website Hosting Providers: To maintain and secure our website.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law.


6. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way. We use technologies like Secure Sockets Layer (SSL) to encrypt sensitive information transmitted online.


7. Data Retention

We will only retain your personal data for as long as reasonably necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting, or reporting requirements.


8. Your Data Protection Rights

Under Rwanda's Data Protection Law, you have rights over your personal data. These include:

  • The right to be informed: To know how your personal data is being processed.
  • The right of access: To request copies of your personal data that we hold.
  • The right to rectification: To request that we correct any information you believe is inaccurate or incomplete.
  • The right to erasure: To request that we erase your personal data, under certain conditions.
  • The right to restrict processing: To request that we restrict the processing of your personal data, under certain conditions.
  • The right to data portability: To request that we transfer the data that we have collected to another organization, or directly to you.
  • The right to object: To object to our processing of your personal data.

To exercise any of these rights, please contact us at kmartrwanda@gmail.com


9. Right to Lodge a Complaint

If you have concerns about our use of your personal information, you have the right to lodge a complaint with Rwanda's data protection supervisory authority, the National Cyber Security Authority (NCSA).


10. Cookies

Our website uses "cookies" to enhance your experience. Cookies are small files placed on your device that help the website to function, analyze traffic, and personalize content. You can set your browser to refuse all or some browser cookies, but this may affect the functionality of the website.


11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.


12. Contact Us

If you have any questions or concerns about this Privacy Policy, please do not hesitate to contact us at kmartrwanda@gmail.com